0xc00d36e5 error occurs in Windows, how to solve it?

I. Why does the 0xc00d36e5 error occur?

When using Windows Media Player to play video files, it may fail to play and display the 0xc00d36e5 error code. This error could be caused by unsupported video formats, corrupted registry keys, system configuration issues, or conflicts with third-party applications.

Let’s begin introducing the solution to the 0xc00d36e5 error.

II. Solution to 0xc00d36e5 error in Windows

1. Replace other video players

Consider replacing Windows Media Player with VLC Media Player or PotPlayer if it does not support the video format and the 0xc00d36e5 error occurs. Different video players have varying supported formats.

Consider converting the video file format to WMV, which is supported by Windows Media Player. Refer to the “How to convert MOV file to WMV file format?” article for various methods of video format conversion.

2. Uninstall conflicting apps

If the 0xc00d36e5 error occurs after a video file has been installed, try uninstalling the conflicting application. Specific steps are as follows:

Step 1: Click the (Start) button in the lower left corner, and click the (Settings) icon.

Step 2: In the “Settings” interface, click Apps & features, select the conflicting app, and click Uninstall. Restart the computer after successful uninstallation to check if the issue is resolved.

3. Update the graphics card driver

Outdated drivers can cause communication issues between hardware and the system. If you encounter error code 0xc00d36e5 while trying to play a video, it may be related to the graphics card driver. Updating the driver can help resolve this issue.

Step 1: Press (Windows+R) simultaneously to open the Run window, type (devmgmt.msc), and click OK to access the device manager.

Step 2: Expand (Display adapters), right-click on the graphics card device, and select the (Update Driver Software) option.

Step 3: Next, select the (Search automatically for updated driver software) option, follow the instructions to complete the driver update, restart the computer, and check if the problem is resolved.

4. Run SFC and DISM commands

Error code 0xc00d36e5 may be related to system file issues, and Windows includes built-in tools like SFC (System File Checker) and DISM to scan and repair system files. Follow these steps to resolve the issue:

Step 1: Search (cmd) in the search box in the lower left corner, right-click (Command Prompt), and select the (Run as administrator) option.

Step 2: Open the command prompt window, enter the command SFC /scannow, and press the Enter key. System File Checker will perform a system scan and fix problematic system files. If the issue persists, proceed to the next step.

Step 3: Type "Dism /Online /Cleanup-Image /RestoreHealth" in Command Prompt, press Enter, restart the computer, and check if the problem is resolved.

The solution to the 0xc00d36e5 error is provided above. Additionally, if files are accidentally deleted during daily computer use, try using the data recovery software below to scan and restore them.

III. (Extended information) Use Renee Undeleter to restore accidentally deleted data

1. What is Renee Undeleter?

Renee Undeleter is professional data recovery software that supports recovery of various types of data including documents, photos, videos, and compressed files. It can help scan and recover files in cases of accidental deletion, emptying the recycle bin, formatting the hard disk, or deleting partitions by mistake. The software includes four functional modules: Fast Partition Scan, Whole Partition Scan, Whole Disk Scan, and Image Creation to meet most data recovery needs.

2. How to restore accidentally deleted files with Renee Undeleter?

Step 1: Download, install and run Renee Undeleter on a Windows computer. Select the (Fast Partition Scan) option on the main interface.

Do not install the software on the disk that needs data restoration to avoid data overwriting. Avoid saving new data to the same disk partition after file loss to prevent damage or complete loss of the lost file.

Step 2: Select the partition where the lost data is located and click on (Next).

Step 3: Choose the (Fast Scan) option and click (Next) to scan the first 30GB of free space on the selected disk. If the file is not found, use (Deep Scan) for a more thorough search.

Step 4: Wait for the scan to complete, double-click the file to preview, then select the file to be recovered, and click the (Recover) button to restore it to another disk.