Instructions for iTunes Windows Installer Error in Windows
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12 April 2018 John Weaver Senior Program Developer
Summary
When users install iTunes on Windows, sometimes they may receive a message "There is a problem with Windows Installer, and you could not run the program." What should I do now? How to solve it? Detailed solutions are provided below.
You need to install iTunes on your computer in order to backup iPhone data or import iPhone photos to your computer . However, when installing iTunes on Windows, an error message shows “There’s a problem with this Windows Installer package, you could not run the program.”.
The reason for this error is because your computer includes an old version of the program, iTunes cannot be installed. Next, I will show you how to solve this problem.
Solutions to iTunes installation error on Windows 10
1. Click “Windows System Tools” – search “Control Panel”.
2. Click “Uninstall a program”.
3. Confirm whether the following programs are uninstalled or not: iTunes, QuickTime, Apple Software Update, Apple Mobile Device Support, Bonjour, Apple Application Support. If they still exist, uninstall them.
4. Press “Windows” key + “R” key. Enter “services.msc” and click the “OK” button.
5. Confirm whether “Windows Installer” is in the started state. If not, please activate this service.
6. If the problem is still not solved, just press “Windows” key + “R” key. Enter “cmd” and click the “OK” button to get access to cmd.
7. Enter the following code at the command prompt. msiexec a.msi. And press “Enter”.
If the Windows Installer service starts correctly after entering, the following Windows installer message will be displayed.
That’s all for dealing with “Windows Installer” program on Windows 10 when installing iTunes. The error occurs because of an old version of the program in computer. Problem will be fixed once it is uninstalled.
After installing iTunes, you can back up iPhone or save your iPhone data like photos, videos, etc on your computer. Do you know how to operate? Please click here for specific instructions.
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