FAQ Center for Renee File Protector

How do I get technical support from Rene.E Lab?

First of all, you need to purchase a valid license (We do not provide any support to the free version), and then our Customer Service team will respond to your request by Email within 24 hours.

How many payment methods for purchasing?

You can purchase Renee PassNow via Credit Card, PayPal and Wire transfer. We also accept Bravo, Euro Card, JCB, Novus, Master Debit and Visa Debit.

How to uninstall the application in Windows?

1. Click “Start”

2. Click on “Control Panel”

3. Under Programs “Renee Undelter” click the “Uninstall a Program” link.

4. Select the product and right click, then select “Uninstall/Change”.

5. Click “Yes” to confirm the uninstallation.

Is my purchase guaranteed by 60 days money-back?

Absolutely! All orders are backed by our unconditional 60 days money-back guarantee. If you are unhappy with your purchase, for any reason, simply contact us via e-mail for a full refund.

Purchased product hours ago. Pasting the code to register dialog, the program says the code is expired?

You may try to uninstall “Microsoft Visual C++ 2005 Redistributable” to solve the problem.

XP: http://support.microsoft.com/kb/307895 1. Click Start, click Control Panel, and then double-click Add or Remove Programs. 2. In the Currently installed programs box, click the “Microsoft Visual C++ 2005 Redistributable“, and then click Change/Remove. 3. Follow the instructions that appear on the screen to make the changes that you want.

Vista/7: 1. Click Start and choose Control Panel, 2. In Control Panel double click the “Programs and Features” icon. 3. Here you can find all the programs and items which are installed in Windows Vista. In the Currently installed programs box, click the “Microsoft Visual C++ 2005 Redistributable“, and then click Change/Remove. Please restart your computer after uninstalling the software.

Renee File Protector

What is Renee File Protector?

Renee File Protector is a software designed to take care of your privacy and important files from being leak, unauthorized modification, theft and so on. Using advanced AES encryption algorithm, Renee File Protector provides multiple level of protections which give you total privacy and protection. 

How to purchase the full version of Renee File Protector?

Visit our order page at www.reneelab.com/store. After completing your payment, you will receive the License via e-mail and then you can use the fully functional software.
If you select “Add a Backup CD of Your Order” while purchasing, you will receive the backup CD through mail.

What could be done if I forget the login password of Renee File Protector?

If you have lost the password of Renee File Protector, you can
1. Find the password in the email address you have filled in when you set the password at the beginning;

2. Click the button named “Retrieve Password” on the left-bottom of the password enter interface and then follow the instruction.

Will Renee File Protector modify my protected file?

Absolutely no! Renee File Protector will not modify your files in any way. It just protect your files dynamically by hiding/denying write/denying read/encrypting/monitoring.

Can anyone else uninstall the software without my permission?

Nobody can uninstall this software without the password. You can also hide this program in invisible mode. Alarm notifications will be sent to your pre-filled email once the wrong password has been entered over 5 times. Besides, multiple self-protections are provided in Setting.

May I hide/lock the drive in which Renee File Protector was installed?

Hiding the drive in which Renee File Protector installed in not available. For example, if you want to hide/deny read/deny write Drive C, you should install the software into Drives except Drives C.

Can I add a link to Renee File Protector on my website?

Of course, we’re glad for your help to promote Renee File Protector.