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24 December 2018  John Weaver  Senior Program Developer
 

Summary
Windows 10 black screen with cursor usually results from system trouble or hardware failure. Next, we will provide some methods for you to fix the Windows 10 black screen with cursor problem that’s caused by system or hardware failure.



The Reasons of Windows 10 Black Screen with Cursor at Startup

Some users said that there was a cursor on the black screen after PC booted up. In this case, the cursor can be moved, but nothing happens even you click any position on the screen. This could be caused by the system trouble or hardware failure. Besides, damaged system files or the problematic applications and software could also lead to such problem. On the other hand, lots of bad tracks in the hard disk will cause the hardware failure.

Windows 10 black screen with cursor
Here, we will provide some methods for you to troubleshoot the Windows 10 black screen with cursor problem that’s caused by system or hardware failure.

How to Fix Windows 10 Black Screen with Cursor at Startup?

Fix Windows 10 Black Screen with Cursor Which is Caused by Hardware Failure

Solution #1: Remove all external devices
Solution #2: Scan and restore the bad tracks of hard disk

Fix Windows 10 Black Screen with Cursor Which is Caused by System Trouble

Solution to boot into safe mode
Solution #1: Uninstall the problematic applications that are downloaded recently
Solution #2: Use command line utility to repair Windows 10

Windows 10 Black Screen with Cursor which is Caused by Hardware Failure

Solution #1: Remove all External Devices

If your computer connects external devices which could have something wrong, it will be likely to cause Windows 10 black screen with cursor at startup. It’s suggested to power off the PC, check all USB ports on your PC and then disconnect all external devices such as USB, CD, removable hard disk, printer, etc.

remove external device

Solution #2: Scan and Restore the Bad Tracks of the Hard Disk

You can use hard disk detection software to scan and restore the bad tracks. For example, use MHDD software (You need to create a bootable USB drive). If there are a few bad tracks, you can try to restore or erase them. If there are lots of bad tracks that cannot be restored, you will need to replace the hard disk.

scan hard disk bad track
If hardware is alright, the Windows 10 black screen problem is probably caused by system trouble. Next, you can try the methods below to restore Windows 10.

Fix Windows 10 Black Screen with Cursor Which is Caused by System Trouble

Please boot into Safe Mode before trying the following methods.

Step 1: When your PC is off, please press the Power button to start it. Hold the Power button for five seconds until PC shuts down. Please repeat these steps until you get into the Windows Automatic Repair. Please click “Advanced Options” in “Startup Repair”.
preparing auto repair
Step 2: After you go into Windows recovery environment, please select these options in order : “Troubleshoot” — “Advanced options” — “Startup settings”. Finally, click “Restart”.
clcik to restart PC in startup settings
Step 3: Please press “5” or “F5” to enter safe mode with networking after you restart your PC. Next, you can start to fix the Windows 10 black screen with cursor according to the methods below.
enable safemode networking

Solution #1: Uninstall Applications Installed recently

Step 1: In safe mode, press “Win”+ “R” key then enter” control” and click “OK”.
open control panel
Step 2: Click “Programs” and “Programs and Features” in “Control Panel”.

Right click the recently installed applications then click “Uninstall”. Finally, restart your PC.

Uninstall problematic software
After you uninstall the problematic software or applications, if Windows 10 black screen still cannot be fixed,you need to restore Windows 10. Please refer to solution #2 below.

Solution #2: Use command prompt to repair Windows 10

This solution will be divided into two parts. In order to prevent data loss, it’s suggested to transfer your important files or data before restoring the system. For example, use system rescue tool Renee PassNow. It can not only transfer data but also reset Windows login password.Please refer to the detailed instruction on how to use Renee PassNow to begin data transfer.

The First Part: Use DISM command to repair Windows 10 image

In safe mode, please make the whole process including CheckHealth, ScanHealth and RestoreHealth. Please complete them in order.

Step 1: Type “cmd” in search box, right click “Command Prompt” and click “Run as administrator”.

enable command prompt
Step 2: Go on to CheckHealth.

In the command prompt window, please type in: DISM /Online /Cleanup-Image /CheckHealth, press “Enter”.

Note: CheckHealth only detect the damaged files but not restore.

DISM CheckHealth
Step 3: Go on to ScanHealth.

In the command prompt window, please type in: DISM /Online /Cleanup-Image /ScanHealth, press “Enter”.

Note: ScanHealth will scan the damaged part of Windows image and whole process will take about 10 minutes. Please wait patiently.

DISM ScanHealth
Step 4: Go on to RestoreHealth.

In the command prompt window, please type in: DISM /Online /Cleanup-Image /RestoreHealth and press “Enter”.

Note: RestoreHealth will perform restoration, which will take up to 20 minutes to complete. Please wait patiently.

DISM RestoreHealth

When you execute the above commands, DISM will automatically replace the damaged files with Windows Update. If there’s something wrong with Windows Update, you can use “install.esd” file as repair source.

1.Type “cmd” in search box to open “Command Prompt” and run as administrator. If your system has been upgraded to Windows 10, “install.esd” file is probably still on C: drive. Then type in: DISM /Online /Cleanup-Image /RestoreHealth /Source:C:\$Windows.~BT\Sources\Install.esd, press “Enter”.

2. If the file is on other drive, please type in: DISM /Online /Cleanup-Image /RestoreHealth /Source: file path\install.esd, press “Enter”. (Please replace the file path with the drive where your Install.esd file locates.)

repair source Windows 10

 

You can go on to the second part to fix Windows 10 problems after you successfully repair the Windows 10 image.

The Second Part: Use SFC command to repair Windows 10 problems

Step 1: In safe mode, press Win + I key at the same time to open “Windows Settings”.

Click “Update & Security” and click “Recovery”. Finally click “Restart now” under “Advanced startup”.

Advanced startup

Step 2: After restarting your PC and enter “Choose an option” page, please select these options in order.

“Troubleshoot” — “ Advanced options” — “Command prompt”. And then choose your user account and type login password, press “Enter”.

command prompt

Step 3: When you see the Command prompt window

Please type in: wmic logicaldisk get deviceid, volumename, description, press “Enter”.

Tips: Please find out the System Reserved partition and system disk. See the attached picture below. C: disk is System Reserved partition and D: disk is system disk.

localdisk

Step 4: Start to repair Windows 10 problems.

Please type in: sfc /scannow /offbootdir=C:\ /offwindir=D:\Windows. Press “Enter”.
Finally, restart your PC after the restoration process is completed.

Note: /offbootdir specifies the System Reserved partition and /offwindir specifies the Windows partition. Please type in the drive letter conforming to the actual conditions of your PC.

SFC command line utility repair Windows 10

Generally, Windows 10 black screen with cursor at startup can be fixed after you successfully repair Windows 10. If the above methods still cannot troubleshoot your Windows 10 black screen problem, it’s suggested to reinstall the system. You can also use Renee PassNow to transfer your important files or data before reinstalling the system.