FAQ Center for Renee Video Editor Pro

How do I get technical support from Rene.E Lab?

First of all, you need to purchase a valid license (We do not provide any support to the free version), and then our Customer Service team will respond to your request by Email within 24 hours.

How many payment methods for purchasing?

You can purchase Renee PassNow via Credit Card, PayPal and Wire transfer. We also accept Bravo, Euro Card, JCB, Novus, Master Debit and Visa Debit.

How to uninstall the application in Windows?

1. Click “Start”

2. Click on “Control Panel”

3. Under Programs “Renee Undelter” click the “Uninstall a Program” link.

4. Select the product and right click, then select “Uninstall/Change”.

5. Click “Yes” to confirm the uninstallation.

Is my purchase guaranteed by 60 days money-back?

Absolutely! All orders are backed by our unconditional 60 days money-back guarantee. If you are unhappy with your purchase, for any reason, simply contact us via e-mail for a full refund.

Purchased product hours ago. Pasting the code to register dialog, the program says the code is expired?

You may try to uninstall “Microsoft Visual C++ 2005 Redistributable” to solve the problem.

XP: http://support.microsoft.com/kb/307895 1. Click Start, click Control Panel, and then double-click Add or Remove Programs. 2. In the Currently installed programs box, click the “Microsoft Visual C++ 2005 Redistributable“, and then click Change/Remove. 3. Follow the instructions that appear on the screen to make the changes that you want.

Vista/7: 1. Click Start and choose Control Panel, 2. In Control Panel double click the “Programs and Features” icon. 3. Here you can find all the programs and items which are installed in Windows Vista. In the Currently installed programs box, click the “Microsoft Visual C++ 2005 Redistributable“, and then click Change/Remove. Please restart your computer after uninstalling the software.

renee video editor pro package

Which formats does Renee Video Editor Pro support?

  • Videos: HEVC / H.265, MPEG-1/2/4, QuickTime, AVI, WMV / ASF, MKV, HTML5 / WebM, FLV / 3GP, RMVB, AMV, etc.
  • Audio: FLAC, AAC, AC3, AIFF, AMR, AU SUN, M4A, M4B, M4R, MKA, MP2, MP3, OGG, RA, VOC, WAV, WMA, etc.

What kind of functions does Renee Video Editor Pro provide?

  • Video Recording: Renee Video Editor Pro can help you record video and audio from computer screen and webcam.
  • Video Edit: You can cut video,, rotate and crop video screens. Besides, you can also add watermark, effects, background music, subtitle, starting and ending clips.
  • Format Conversion: After edit finish, you can export the videos/audios to any other supported formats.

Which export video formats are available?

Renee Video Editor provides video output formats in FLV, MP4 (MPEG4, H.264), AVI(Xvid, MPEG4, H.264) and WMV.

How to purchase the full version of Renee Video Editor Pro?

Visit our order page at www.reneelab.com/store, click on Purchase Now and fill in the order form. After completing your payment, you will receive the License via e-mail and then you can use the fully functional software.
If you select “Add a Backup CD of Your Order” while purchasing, you will receive the backup CD through mail.

Can I add a link to Renee Video Editor Pro on my website?

Of course, we’re glad for your help to promote Renee Video Editor Pro.