FAQ Center for Renee Passnow

How do I get technical support from Rene.E Lab?

First of all, you need to purchase a valid license (We do not provide any support to the free version), and then our Customer Service team will respond to your request by Email within 24 hours.

How many payment methods for purchasing?

You can purchase Renee PassNow via Credit Card, PayPal and Wire transfer. We also accept Bravo, Euro Card, JCB, Novus, Master Debit and Visa Debit.

How to uninstall the application in Windows?

1. Click “Start”

2. Click on “Control Panel”

3. Under Programs “Renee Undelter” click the “Uninstall a Program” link.

4. Select the product and right click, then select “Uninstall/Change”.

5. Click “Yes” to confirm the uninstallation.

Is my purchase guaranteed by 60 days money-back?

Absolutely! All orders are backed by our unconditional 60 days money-back guarantee. If you are unhappy with your purchase, for any reason, simply contact us via e-mail for a full refund.

Purchased product hours ago. Pasting the code to register dialog, the program says the code is expired?

You may try to uninstall “Microsoft Visual C++ 2005 Redistributable” to solve the problem.

XP: http://support.microsoft.com/kb/307895 1. Click Start, click Control Panel, and then double-click Add or Remove Programs. 2. In the Currently installed programs box, click the “Microsoft Visual C++ 2005 Redistributable“, and then click Change/Remove. 3. Follow the instructions that appear on the screen to make the changes that you want.

Vista/7: 1. Click Start and choose Control Panel, 2. In Control Panel double click the “Programs and Features” icon. 3. Here you can find all the programs and items which are installed in Windows Vista. In the Currently installed programs box, click the “Microsoft Visual C++ 2005 Redistributable“, and then click Change/Remove. Please restart your computer after uninstalling the software.

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What should be done when computer still ask for password even Passnow said reset successfully?

Sometimes, even Passnow reset password successfully, Windows will still ask for password. At this situation, please press “Enter” directly.

What should be done when Passnow mention "You are using Trial Version'?

There could be two situation:
1) You did not purchase the Full Version. We can find out the account with the free version. We can reset Windows login password with the full version.
Solution: Please click here to purchase the full version: Buy Renee Passnow

2) You did not activate the software successfully or the bootable media you use is created under Trial Version.
Solutions:
1) Please connect the customer service for activation code.
2) Please recreate the bootable media under full version.

What should be done if my bios is locked?

1. If your computer is desktop: please take off the electron of your machine and wait for 10 minutes. Then put the electron back.
2. If your computer is laptop: please take off the computer battery and wait for 10 minutes.Then put the battery back
Then restart the computer by following changing the bootable order.

What is Renee PassNow?

Renee PassNow is a powerful Windows-Less(run without Windows) Live CD/USB which integrated a lot of useful tools. Live USB/CD makes you can operate and rescue PC if your system is crashed or lost control. It can safely reset all types of Windows login passwords (of Administrators or User accounts) in minutes and help you regain the access to your computer. More features such as clone hard drive, erase hard drive, partition/format/resize hard drive…This all-in-one product.

How to purchase the full version of Renee PassNow?

Visit our order page at www.reneelab.com/store, click on Purchase Now and fill in the order form. After completing your payment, you will receive the full version via e-mail. Download the full version installation package in order notification e-mail and then you can use the fully functional software.
If you select “Add a Backup CD of Your Order” while purchasing, you will receive the backup CD through mail.

I try to download the full version. But Norton reports that the download file contains virus and remove the download file automatically. What I should do?

Solution:
Please contact [email protected] to get an alternative link to download a zip file. After download the ZIP file, you should extract the exe file from it and run it.
Systems Affected: Windows XP, Windows Vista, Windows NT, Windows Server 2003, Windows 2000.
WS.Reputation.1 is a detection for files that have a low reputation score based on analyzing data from Symantec’s community of users and therefore are likely to be security risks.
Detections of this type are based on Symantec’s reputation-based security technology.
Because this detection is based on a reputation score, it does not represent a specific class of threat like adware or spyware.

I try to use full version to reset the password. But after rebooting the PC, Windows still ask me for a password.

Renee PassNow can reset any windows login password. In some system, It will still ask you for a password even if the password has been blank. Please try to click the login button directly.
If still ask you for a password please follow the steps and try again.
Boot up your PC. Please press F8 continuously while booting into Windows login menu again.
When you see a menu, please select “Safe mode”. Please wait for a while before getting into Windows login menu. Under the “Safe mode” please make sure you have selected the correct account.
Reboot from the CD/USB and try to reset the correct account’s password again (Must be the full version, Free version can preview only.)
Please contact [email protected] to the support team, our Engineers will provide a senior edition to solve your problem.

Can I add a link to Renee PassNow on my website?

Of course, we’re glad for your help to promote Renee PassNow.